We strive to provide the best possible experience with our educational content and services. Our goal is to ensure that children and parents are fully satisfied with our educational programs. However, we understand that sometimes things may not go as planned. Please review our refund and returns policy below to understand your rights and options.

1. Eligibility for Refunds

As our services are based on digital content (such as online educational videos and interactive series), we do not offer traditional product returns. However, we offer refunds under the following circumstances:

• Technical Issues: If you are unable to access the content due to technical issues on our platform (e.g., video not loading or interactive features not working properly), please contact our customer support team. We will work with you to resolve the issue, or if it cannot be fixed promptly, we will offer a full refund.
• Quality of Content: If you believe the content does not meet the description or quality standards as advertised on our website, please contact us within 7 days of purchase. After reviewing the situation, we will offer a refund if necessary.

2. How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Reach out to our customer service team at info@learn-up-1.xyz.

Provide Details: Include your purchase information, such as the email used for the transaction, the service or episode you purchased, and a brief description of the issue.

Review: Our team will review your request and determine if a refund is applicable based on the situation.

3. Processing Time

Refunds will be processed within 7-10 business days after your refund request has been approved. Refunds will be credited to the same payment method used for the original purchase.

4. Cancellation of Subscriptions

If you wish to cancel a subscription, you may do so at any time through your account settings. Cancellations will take effect at the end of the current billing period, and you will not be charged for the following period.

5. Contact Information

For any questions or concerns regarding refunds or cancellations, please contact our customer support team at info@learn-up-1.xyz. We are here to assist you and ensure your satisfaction with our services.

Note: We reserve the right to modify or update this refund and return policy at any time.
Please refer to this page for the latest information.